Information you give QuoteBack
Website visitors
If you use the contact form, QuoteBack receives your name, email address, message, and, if you choose one, your business type. The form saves these details as a contact message; the selected business type is included with the saved message. QuoteBack also sends a notification containing the submitted details through the Polsia email service to the company inbox.
Contractor and account users
An account record includes a user's name, email address, email-verification status, and account timestamps. Authentication records include credential and session information. Session records include an expiration time and may include the IP address and browser user-agent information supplied with a request. Contractors who invite teammates also submit invitees' email addresses and invitation status information.
Information contractors enter about customers
Contractors provide the customer information and quote details they choose to put into QuoteBack. This can include a customer's name and email address, the job or work description, the quoted amount, quote date and status, and the contractor's follow-up schedule and message text.
QuoteBack also records follow-up delivery and activity details, such as whether a message was sent, its scheduled or sent time, and whether it failed. When a customer reply is recorded in the product, the reply text and received time are stored with the related quote. The product records an unsubscribe status for a quote when its follow-up recipient uses a valid unsubscribe link.
Contractors are responsible for entering the recipient's contact details and quote information. QuoteBack uses those details to provide the contractor's requested quote and follow-up workflow.
How information is used and delivered
- Contact messages are saved so QuoteBack can receive and respond to inquiries; the submitted details are also included in an email notification to the company inbox.
- Account and session information supports sign-in, email verification, and account access. Quote and customer details support quote management, follow-up scheduling, and reply history.
- QuoteBack sends account and product emails through the Polsia email proxy. This includes account messages and contractor-configured quote follow-ups.
- For a subscription checkout, QuoteBack sends the signed-in user's email, account identifier, and selected plan information to Polsia's billing API to create a Stripe-hosted checkout session. Payment details are handled through that checkout flow; QuoteBack's product forms do not ask for card numbers.
Automated quote follow-ups
When a contractor has entered a customer email and configured a follow-up for an open quote, QuoteBack can send those messages automatically using the configured schedule and message text. A customer reply recorded for that quote stops the remaining scheduled follow-ups. A valid unsubscribe request also suppresses future scheduled messages for that quote. The contractor supplies the recipient details and quote information used in these emails.
Details not established for this policy
The information available for this publication does not establish a fixed retention period, a deletion process, database or service-provider processing regions, specific operational security safeguards or certifications, or a defined privacy-rights request procedure. This policy does not promise a period, process, safeguard, certification, legal compliance status, or response timeline for those matters.
Contact and policy updates
QuoteBack is the product covered by this policy. The legal name of the business responsible for QuoteBack has not been confirmed for this publication, so no legal entity, address, or jurisdiction is named here. For privacy questions, contact QuoteBack at quote-back@polsia.app.
Update history
- October 10, 2026 — Initial publication.
Future revisions should be listed here with their effective dates.